Privacy & Terms

Effective Date: May 11, 2026

Friends of the Cibolo Wilderness, doing business as The Cibolo Center for Conservation (“The Cibolo,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us through cibolo.org, our programs, events, communications, and The Cibolo Official Mobile App.

This page explains:

• what information we collect

• how we use it

• how we communicate with supporters and visitors

• your choices regarding your information

• the terms governing use of our website and mobile app

If you have any questions about this policy or your information, please contact us at:

The Cibolo Center for Conservation
140 City Park Road
Boerne, TX 78006
nature@cibolo.org
830-249-4616

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• subscribe to newsletters or SMS updates

• make a donation

• register for events or programs

• complete forms or applications

• contact us through the website

• use The Cibolo Official Mobile App

This information may include:

• name

• email address

• mailing address

• phone number

• payment information

• organization information

• event registration details

• volunteer or employment inquiry information

Payment information submitted through donation forms or purchases is processed by third-party payment providers and is not stored directly by The Cibolo.

2. Donation & Payment Processing

We use trusted third-party services to process donations, registrations, and payments, including:

• Bloomerang and Bloomerang Fundraising, formerly Qgiv

• Square

Online donations are securely processed through trusted third-party providers including Bloomerang and Bloomerang Fundraising, formerly Qgiv. Payment information is encrypted during transmission, and The Cibolo does not store full credit card numbers on our systems. We may receive donor or transaction information necessary to process donations, provide receipts, maintain records, and communicate with supporters. We do not sell or trade donor personal information..

3. Forms & Applications

We use several third-party platforms to collect and manage information submitted through forms, including:

• Bloomerang forms for donor and giving inquiries

• monday.com forms for camp counselor and vendor applications

• Microsoft Forms for educational and field trip inquiries

Information submitted through these forms is used only for the purpose related to the form submission.

4. Website Analytics & Cookies

Like many websites, cibolo.org uses cookies and analytics technologies to better understand how visitors use our website. We use services such as Google Analytics to collect general website traffic and usage information, which may include:

• pages visited

• time spent on the website

• browser type

• device type

• approximate geographic region

• referring websites

This information helps us improve website functionality, content, and visitor experience. We do not sell personal information collected through our website. Most web browsers allow you to control cookies through browser settings.

5. Email Communications

If you subscribe to our newsletter or other communications, we may send you:

• organizational updates

• conservation news

• event announcements

• fundraising campaigns

• volunteer opportunities

• educational content

You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails or by contacting us at nature@cibolo.org. We may still send transactional or administrative communications related to donations, registrations, or program participation.

6. SMS/Text Messaging Terms

By opting into SMS communications from The Cibolo, you agree to receive recurring automated marketing and informational text messages to the mobile number you provided. Message frequency may vary based on your interaction with The Cibolo and the types of communications you choose to receive. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive text messages is not required as a condition of making a donation, registering for an event, or participating in programs. You may opt out of SMS communications at any time by replying STOP to a message you receive from us. You may also reply HELP for assistance where supported. After opting out, you may receive a final confirmation message confirming your unsubscribe request. Mobile carriers are not responsible for delayed or undelivered messages. If you change or transfer your mobile phone number, you agree to notify us or unsubscribe from SMS communications before the number changes ownership. For assistance regarding SMS communications, contact nature@cibolo.org.

7. The Cibolo Official Mobile App

When you use The Cibolo Official Mobile App, certain information may be collected automatically in order to provide app functionality, improve performance, and enhance visitor experiences. This information may include:

• location, accuracy, and date/time information while using the attraction

• visit history including first and last detected visit times

• operating system and version

• device name

• battery level and charging status

• Bluetooth status

• mobile network carrier

• connected Wi-Fi SSID

• location permission status

• IP address

• preferred language and locale

• time zone

• app version and build number

• app interactions and analytics events

• geofence entry and exit timestamps where applicable

This information is used to:

• provide app functionality

• improve app features and user experience

• troubleshoot technical issues

• monitor app performance

• support location-aware experiences within the attraction

The app may use analytics and performance monitoring services including Firebase Analytics and Keen IO. You may manage location permissions and other app permissions through your device settings.

8. Children’s Privacy

Our website and communications are intended for adults, including parents, guardians, donors, educators, volunteers, and community members. We do not knowingly collect personal information directly from children under 13 through our website or general online services. If you believe a child has provided personal information through our website without parental consent, please contact us and we will take appropriate steps to remove the information.

9. How We Share Information

We may share information with trusted service providers that help us operate our website, programs, communications, fundraising, and mobile app services. These may include:

• website hosting providers

• email and SMS communication platforms

• payment processors

• analytics providers

• software platforms used for forms and registrations

Third-party service providers acting on our behalf are required to safeguard personal information and use it only for authorized purposes. We do not sell personal information to third parties. We may disclose information when required by law or when necessary to protect our organization, visitors, supporters, or legal rights.

10. Data Retention

We retain personal information only as long as reasonably necessary for operational, legal, financial, programmatic, or recordkeeping purposes. Information may be retained longer where required by law or for legitimate nonprofit business purposes such as donor history, tax documentation, or program administration.

11. Your Choices & Rights

You may:

• unsubscribe from marketing emails

• opt out of SMS communications

• request updates to your contact information

• request deletion of personal information where applicable

To make a request regarding your information, contact nature@cibolo.org.

12. Third-Party Links & Embedded Content

Our website or app may contain links to third-party websites or embedded services such as maps, videos, donation forms, or social media content. These third-party services operate under their own privacy policies and terms, and The Cibolo is not responsible for their content or practices.

13. Website & App Terms of Use

By using cibolo.org or The Cibolo Official Mobile App, you agree to use these services only for lawful purposes. You may not:

• attempt to disrupt or damage the website or app

• misuse forms or communication systems

• attempt unauthorized access to systems or data

• use website content for unlawful purposes

All website content, branding, photographs, videos, logos, graphics, and educational materials are the property of The Cibolo or their respective owners unless otherwise stated. Content may not be reproduced or redistributed for commercial purposes without permission.

14. Disclaimer

Information provided through our website, communications, and mobile app is provided for general informational purposes only. While we strive for accuracy, we do not guarantee that all information will always be complete, current, or error-free. Use of our website and app is at your own risk.

15. Changes to This Policy

We may update this Privacy & Terms page periodically to reflect operational, legal, or technological changes. The updated version will be posted on this page with a revised effective date. Continued use of our website, communications, or mobile app after updates constitutes acceptance of the revised policy.

16. Contact Us

Friends of the Cibolo Wilderness
d/b/a The Cibolo Center for Conservation
140 City Park Road
Boerne, TX 78006
nature@cibolo.org
830-249-4616
https://www.cibolo.org